Welcome to Buon Appetito! By using our services, you agree to comply with the following terms and conditions. Please read them carefully before placing an order.

1. General Terms

1.1. Buon Appetito provides takeaway and delivery services for food and beverages as per the menu available on our website or ordering platform.
1.2. We reserve the right to modify or update these terms and conditions at any time without prior notice.

2. Ordering & Payment

2.1. Orders can be placed online, via phone, or in person at our restaurant.
2.2. All prices listed on our menu include applicable taxes unless stated otherwise.
2.3. Payment must be made at the time of ordering through accepted payment methods, including cash, credit/debit cards, or online payments.
2.4. Once an order is confirmed, it cannot be canceled or modified.

3. Delivery & Takeaway

3.1. Delivery is subject to availability and service areas. We strive to deliver within the estimated time, but delays may occur due to traffic, weather, or unforeseen circumstances.
3.2. Customers must provide accurate delivery details. We are not responsible for delays or undelivered orders due to incorrect information.
3.3. Takeaway orders must be collected within the specified time to ensure food quality.

4. Food Quality & Allergens

4.1. We use fresh and high-quality ingredients, but we cannot guarantee that our dishes are completely free from allergens. Customers with allergies must check the Allergen Information section before ordering.
4.2. In case of any dissatisfaction with food quality, customers must contact us immediately upon receipt of the order.

5. Refunds & Cancellations

5.1. Refunds will only be issued in cases of incorrect or missing items, subject to verification.
5.2. Cancellations are not permitted once the order has been confirmed.

6. Liability & Responsibility

6.1. Buon Appetito is not responsible for any personal reactions to food, including allergies, unless explicitly stated in our allergen information.
6.2. We are not liable for delays caused by third-party delivery services, adverse weather conditions, or technical issues.

7. Privacy Policy

7.1. Customer information is collected solely for order processing and service improvements. We do not share personal data with third parties without consent.
7.2. For more details, please refer to our Privacy Policy page.

8. Governing Law

8.1. These terms and conditions are governed by the laws of Germany. Any disputes shall be resolved under the jurisdiction of German courts.

By placing an order with Buon Appetito, you acknowledge and agree to these terms and conditions. For any queries, feel free to contact us at info@buonappetitojena.de.